Policy

Please Read Carefully!

 

Your appointments are very important to us!

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The time allocated for an appointment is reserved specifically for you.

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Due to the limited amount of clients we are able to see per day, we follow a strict and enforced policy.

 

 We realize that sometimes you need to adjust your schedule, therefore, we respectfully request at least 48 hours notice for adjustments and for any cancellations. All our policies are designed to benefit our guests, and ensure we are in the position to provide the best quality service in a timely manner to our clients.

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When Scheduling an Appointment:

A non-refundable appointment fee is required to schedule and secure ALL appointments. The fee will go towards your total appointment cost the day of your scheduled service. All appointment booking fees are transferable but NON REFUNDABLE. All paid appointment booking fees MUST be used within 12 months or become VOID.

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Please note: Reschedules or cancellations due to City, State and/or Federally mandated closures are NOT grounds for refunds & chargebacks. Carissa Star Cosmetics and staff will rue more than willing to reschedule you for the soonest available appointment that we possibly can, at no additional cost to you.

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Cancellation Policy:

A 48 hour cancellation notice is required to cancel an appointment. Any appointments cancelled with less than 48 hours notice will result in the forfeit of the appointment fee, and an additional fee will be required to make a new appointment. 

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Rescheduling / Late Policy:

To avoid unfair delays to our clients and practitioners, if you are more than 15 minutes late, your appointment will be cancelled. In the instance this occurs, we will reschedule you for our next available appointment, but you will be required to pay a $25 non-refundable rescheduling fee.

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We understand that unforeseen circumstances may arise that could force you to postpone/reschedule your appointment. Please understand that such changes affect not only your practitioner, but other clients as well. If you choose to reschedule your appointment, a minimum 48 hours advance notice is required or the fee becomes VOID. 

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No Show Policy:

Any client that does NOT show for a scheduled appointment, will forfeit their appointment fee and will be required to pay for any future appointments in full before being rescheduled.

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Practitioner/Artist Reschedule Policy:

Just as our clients, we are human too and sometimes are regretfully forced to reschedule/cancel an appointment due to a number of reasons (IE: Including but limiting to, technicians illness, prior appointments taking longer than anticipated) in this instance we will reschedule your appointment and waive the rescheduling fee)

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Special Covid-19 Policies:

48 hour reschedule policies will be waived ONLY in the event of sickness for you or anyone in your household. Proof of positive Covid-19 diagnosis will be required, or you will forfeit your appointment fee. 

• Please do not use Covid-19 as an excuse to cancel your appointment due to being too tired, hungover, unfavorable weather, or lack of childcare etc etc etc . Proof will be needed for documentation to reschedule at no additional cost to you, or your appointment fee becomes VOID.

• No-Call/No-Shows will forfeit appointment booking fees. You are still obligated to inform us if you are not coming.

• If you test positive within 14 days from your appointment with us, you are obligated to inform Carissa Star Cosmetics and your service provider ASAP, so we can take proper steps to ensure our staff and clients are safe.

• If you have a known case of Covid-19 and still come in for your appointment, you will be held responsible for all lost income Carissa Star Cosmetics and staff may incur.

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Plus Ones:

As we understand that sometimes people want a companion with them during their appointments for multiple reasons... Due to space, sanitary and focussing issues, we request that our clients refrain from bringing guests to appointments. Absolutely no one under the age of 18 will be allowed in the procedure room during micropigmentation appointments. The last thing we want is a distracted artist. It is a policy we believe that was made in the best interest of not only our clients but our artists as well.

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Touch-Up Appointments:

All included permanent makeup, medical/cosmetic tattooing Touch-Up appointments MUST be done between 6-8 weeks after the initial session. All included touch-up appointments MUST be secured the day of your initial procedure. In the instance you choose to schedule or reschedule your appointment and it is passed the allotted 6-8 week time frame, you will be required to pay the annual touch-up rate.

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Pre-Care/Post-Care & Maintenance Responsibility:

Upon booking, everything you do will effect the outcome of your services.

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Not following Pre-Care/Post-Care procedures and aftercare instructions may result in unfavorable outcomes of your services.

 

What we do in our care is 30% of your results, the remaining 70% is up to you and how you choose to care for your investment. By booking with us you agree that Carissa Star, Staff, & Carissa Star Cosmetics will not be held responsible for negligence due to not following pre-care/post-care maintenance. Although, we will in fact, always stand behind our work as professionals, if it something we do, you can rest assured knowing that we will do everything in our power to rectify it.

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Refunds/Exchanges:

ALL SALES ARE FINAL.

There are absolutely NO REFUNDS/ NO EXCHANGES on any and all products and services.

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All procedures are elective and luxury services. There are NO guarantees with shape, color, retention, size, effectiveness as every individual is different and may not achieve desired results. There are also no guarantees with appointment times and schedules, as they are subject to be changed on our end. 

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Gift Certificates/Gift Cards:

All gift certificates/gift card sales are FINAL.

Absolutely No refunds will be issued.  

All gift certificates/gift cards have a unique ID #.

In the instance you lose your gift card or gift certificate, do not panic! A record of all gift certificates and gift cards issued are kept on file here in our office. 

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Right to Refuse Service:

Although this is extremely rare, we reserve the right to refuse service for the following reasons:

 

• Not following Pre-Care/Post Care requirements.

• Undisclosed skin conditions (Including but not limited to sunburn/suntan)

• Using Retinol skincare products before permanent makeup or medical/cosmetic tattooing procedures.

• Under the influence of drugs or alcohol.

• Any behavior, which in the opinion of the artist might compromise the artists ability toward safely, and comfortably towards achieving desired results, or might disrupt other clients. 

• Blatantly not following our artist/practitioner/staff rules or recommendations. 

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*Please Note: It is very rare this happens, however, if it does, we reserve the right to dismiss the client and their guests. All efforts will be made to rectify situations, but if one can not be met, the artist has the right to refuse treatment/services and no monies or compensation will be returned/refunded. You will still be required to pay for your appointment balance in FULL as we are not able to re-sell this time to another client.

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If you have any questions, comments or concerns please feel free to reach out 917-214-2266 or info@carissastar.com. We are VERY text friends. Please do NOT email without resorting to text first.

 

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We Accept Cash, All Major Credit Cards, PayPal, Venmo, CashApp & Zelle

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Please Note: Our prices reflect a 4% cash discount encouraging our clients to pay with Cash.

All payments made via credit/debit card, Venmo, CashApp or Zelle will result in

removal of the automatic 4% cash discount.

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