Your appointments are very important to us. The time allocated for an appointment is reserved especially for you. We realize that sometimes you need to adjust your schedule, therefore, we respectfully request at least 48 hours notice for adjustments and for any cancellations. All our policies are designed to benefit our guests, and ensure we are in the position to provide the best quality service in a timely manner to our clients.
When Scheduling an Appointment:
A non-refundable appointment fee is required to schedule and secure ALL appointments. The fee will go towards your total appointment cost the day of your scheduled service.
A 48 hour cancellation notice is required to cancel an appointment. Any appointments cancelled with less than 48 hours notice will result in the forfeit of the appointment fee, and an additional fee will be required to make a new appointment.
Rescheduling / Late Policy:
To avoid unfair delays to our clients and practitioners, if you are more than 15 minutes late, your appointment will be cancelled. In the instance this occurs, we will reschedule you for our next available appointment, but you will be required to pay a $25 non-refundable rescheduling fee.
We understand that unforeseen circumstances may arise that could force you to postpone/reschedule your appointment. Please understand that such changes affect not only your practitioner, but other clients as well. If you choose to reschedule your appointment, a minimum 48 hours advance notice is required or the fee becomes VOID.
No Show Policy:
Any client that does NOT show for a scheduled appointment, will forfeit their appointment fee and will be required to pay for any future appointments in full before being rescheduled.
Practitioner/Artist Reschedule Policy:
Just as our clients, we are human too and sometimes are regretfully forced to reschedule/cancel an appointment due to a number of reasons (IE: Including but limiting to, technicians illness, prior appointments taking longer than anticipated) in this instance we will reschedule your appointment and waive the rescheduling fee)
As we understand that sometimes people want a companion with them during their appointments for multiple reasons... Due to space, sanitary and focussing issues, we request that our clients refrain from bringing guests to appointments. Absolutely no one under the age of 18 will be allowed in the procedure room during micropigmentation appointments. The last thing we want is a distracted artist. It is a policy we believe that was made in the best interest of not only our clients but our artists as well.
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